Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to Covid-19 restrictions, shipments from Sri Lanka will only be sent out on Wednesdays.
International and Domestic Shipping Rates and Estimates
We offer free worldwide shipping for all orders from our Sri Lankan Inventory. For orders from Sri Lanka over $2,000, we provide free FedEx Express shipping. For orders less than $2,000, shipping charges are as follows:
| Shipping option | Estimated delivery time | Price |
| EMS | 3 weeks | $80 |
| Fedex | 3 to 5 business days | $200 |
| Orders above $2,000 | 3 to 5 business days | FREE |
Your order may be subject to import duties and taxes (including VAT/GST), which are incurred once a shipment reaches your destination country. Morever Lanka (Pvt) Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
Local Delivery
Free local delivery is available for all orders within Victoria, BC, and Island-wide, Sri Lanka. Deliveries are made every day of the week. We will contact you via text message using the phone number you provided at checkout to notify you on the day of our arrival.
In-store Pickup
You can skip the shipping fees with free local pickup at our Langley, BC, and Colombo, Sri Lanka locations. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8 am to 5 pm on weekdays. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@ceylongemmarket.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
Our refund/return policy is available here.